Last updated: September 2026
1. Enquiries
There is no charge and nothing to cancel for simply sending an enquiry through this website or WhatsApp — you only pay once you have agreed to book a trip with us.
2. Advance payment
A trip is confirmed once you make the advance payment we agree with you. The exact advance amount, and whether it is refundable, will be told to you clearly in writing (WhatsApp or email) before you pay — nothing is deducted without your knowledge.
3. Cancellations by you
If you need to cancel a confirmed trip, tell us as soon as possible. Refund of any amount already paid, if applicable, depends on how much notice you give and what our hotels and other suppliers have already committed to on your behalf — this will be explained to you at the time of cancellation.
4. Cancellations or changes by us
If we are unable to provide a confirmed service — for example due to a hotel or transport provider letting us down — we will either arrange a suitable alternative or refund the amount paid for that part of the trip in full.
5. Circumstances beyond our control
For cancellations caused by weather, road closures, government restrictions or similar events in Kashmir, we will work with you on rescheduling or the best available refund from our hotels and transport partners, since these amounts are often already committed on your behalf.
6. How refunds are paid
Approved refunds are paid back the same way you paid us, usually within 7–10 business days, though your bank may take a little longer to show it.
7. Questions
For any cancellation or refund query, contact Abid Hussain Wani at sweetescapes1305@gmail.com or 7006488952.